Return & Refund Policy

Effective Date: July 19, 2026

At Tritoro Blue, we want you to be satisfied with your aquarium equipment purchase. This policy explains our return and refund process.

Returns

Customers may request a return within 14 days of delivery.

To qualify for a return:

• Products must be unused

• Products must be in original packaging

• Products must include all accessories, manuals, and documentation

• Products must be in resalable condition

Non-Returnable Items

Certain products may not be eligible for return, including:

• Used aquarium equipment

• Products damaged due to improper installation, misuse, or neglect

• Opened consumable products

• Items returned without original packaging or accessories

Return Process

To request a return, contact us at TritoroBlue@gmail.com with:

• Order number

• Product information

• Reason for return

• Photos or videos if applicable

All returns must be approved before products are shipped back.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived defective, damaged, or incorrect.

Refunds

Once we receive and inspect your return, approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

Defective or Damaged Products

If your product arrives defective or damaged, contact us within 48 hours of delivery with photos of the package and product. We will review the issue and determine the appropriate solution.

Manufacturer Warranty

Some products may include manufacturer warranties. Warranty claims may need to be processed directly through the manufacturer.

Contact Us

Tritoro Blue
Email: TritoroBlue@gmail.com